Error Messages - Revision history

MatterHackers at 01:10, 7 December 2016

2016-12-07T01:10:55Z

MatterHackers: /* Slice Errors */

2016-03-30T16:38:45Z

‎Slice Errors

MatterHackers at 01:10, 3 February 2016

2016-02-03T01:10:43Z

MatterHackers at 23:46, 29 January 2016

2016-01-29T23:46:06Z

MatterHackers at 21:02, 25 January 2016

2016-01-25T21:02:15Z

MatterHackers: Adding Incomplete Template

2015-12-15T01:08:31Z

Adding Incomplete Template

MatterHackers: Created page with "== Too Big to Render == This error message is in reference to the size of the STL file, not the physical dimensions of the part. Your part is probably either very complicated..."

2015-12-04T19:49:20Z

Created page with "== Too Big to Render == This error message is in reference to the size of the STL file, not the physical dimensions of the part. Your part is probably either very complicated..."

New page

== Too Big to Render ==

This error message is in reference to the size of the STL file, not the physical dimensions of the part. Your part is probably either very complicated or has an excessive amount of detail, resulting in a large file size. It will still print, however you will not be able to preview it beforehand.

== Slice Error Review Settings ==

Occurs when one or more slicer settings are invalid.

Also a known issue with certain versions of Slic3r.

[[Category:Troubleshooting]]

@@ Line 87: / Line 87: @@
 ''Cause:'' A system error occurred during the password change process.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [http://matterhackers.helpscoutdocs.com/ MatterControl support].
 === Oops! There was a problem creating your account. ===
@@ Line 93: / Line 93: @@
 ''Cause:'' A system error occurred and the account creation process was not completed.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [http://matterhackers.helpscoutdocs.com/ MatterControl support].
 === Oops! There was a problem resetting your password. ===
@@ Line 99: / Line 99: @@
 ''Cause:'' A system error occurred and the password reset process was not completed.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [http://matterhackers.helpscoutdocs.com/ MatterControl support].
 === Oops! There was a problem updating your password. ===
@@ Line 105: / Line 105: @@
 ''Cause:'' A system error occurred and the password update process was not completed.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [http://matterhackers.helpscoutdocs.com/ MatterControl support].
 === Sorry! Unable to connect to server. Please try again later. ===

← Older revision		Revision as of 16:38, 30 March 2016
Line 8:		Line 8:

	== Slice Errors ==		== Slice Errors ==
		+
		+	Sometimes displays <code>MatterHackers.MatterControl.SlicerConfiguration.ActiveSliceSettings.IsValid()</code> and no other information. This section contains possible reasons for the error.

	=== Slice Error Review Settings ===		=== Slice Error Review Settings ===

@@ Line 75: / Line 75: @@
 == Login/Account Errors ==
-=== Sorry! Unable to connect to server. Please try again later. ===
+=== Oops! Invalid username, email or password. ===
-''Cause:'' MatterControl is not able to establish a connection to its cloud servers. Possible Internet connection failure.
+''Cause:'' The username, email, or password entered does not match any on file.
-''Solution:'' Check Internet connection. Visit http://sync.mattercontrol.com/ in a web browser to verify that the servers are online.
+''Solution:'' Enter a valid username, email, or password.
-=== Sorry! Too many login attempts. Please try again later. ===
+=== Oops! There was a problem processing your request. ===
-''Cause:'' MatterControl allows only a certain number of login attempts in a given time frame, and that number has been exceeded.
+''Cause:'' A system error occurred during the password change process.
-''Solution:'' Wait a few minutes and try again with the correct credentials.
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
-=== Oops! Invalid username, email or password. ===
+=== Oops! There was a problem creating your account. ===
-''Cause:'' The username, email, or password entered does not match any on file.
+''Cause:'' A system error occurred and the account creation process was not completed.
-''Solution:'' Enter a valid username, email, or password.
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
-=== Uh oh! Passwords do not match. ===
+=== Oops! There was a problem resetting your password. ===
-''Cause:'' The two passwords entered do not match.
+''Cause:'' A system error occurred and the password reset process was not completed.
-''Solution:'' Type both passwords correctly.
+''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
-=== Oops! There was a problem processing your request. ===
+=== Oops! There was a problem updating your password. ===
-''Cause:'' A system error occurred during the password change process.
+''Cause:'' A system error occurred and the password update process was not completed.
 ''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
-=== Sorry! Looks like an account already exists for that username. ===
+=== Sorry! Unable to connect to server. Please try again later. ===
-''Cause:'' The username is in use by another user.
+''Cause:'' MatterControl is not able to establish a connection to its cloud servers. Possible Internet connection failure.
-''Solution:'' Choose a different username.
+''Solution:'' Check Internet connection. Visit http://sync.mattercontrol.com/ in a web browser to verify that the servers are online.
-=== Oops! There was a problem creating your account. ===
+=== Sorry! Too many login attempts. Please try again later. ===
-''Cause:'' A system error occurred and the account creation process was not completed.
+''Cause:'' MatterControl allows only a certain number of login attempts in a given time frame, and that number has been exceeded.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Wait a few minutes and try again with the correct credentials.
 === Sorry! We couldn't find that account. ===
@@ Line 123: / Line 129: @@
 ''Solution:'' Provide correct information.
-=== Oops! There was a problem resetting your password. ===
+=== Sorry! Looks like that reset code has expired. ===
-''Cause:'' A system error occurred and the password reset process was not completed.
+''Cause:'' The reset code entered is no longer valid.
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
+''Solution:'' Reset the password again.
 === Sorry! Looks like that reset code is invalid. ===
@@ Line 135: / Line 141: @@
 ''Solution:'' Use the correct code.
-=== Sorry! Looks like that reset code has expired. ===
+=== Uh oh! Passwords do not match. ===
-''Cause:'' The reset code entered is no longer valid.
+''Cause:'' The two passwords entered do not match.
-''Solution:'' Reset the password again.
+''Solution:'' Type both passwords correctly.
-−
-=== Oops! There was a problem updating your password. ===
-−
-''Cause:'' A system error occurred and the password update process was not completed.
-−
-''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
 [[Category:Troubleshooting]]

@@ Line 1: / Line 1: @@
-== Too Big to Render ==
+== Queue Errors ==
-This error message is in reference to the size of the STL file, not the physical dimensions of the part. Your part is probably either very complicated or has an excessive amount of detail, resulting in a large file size. It will still print, however you will not be able to preview it beforehand.
+=== Too Big to Render ===
-== Slice Error Review Settings ==
+''Cause:'' This error message is in reference to the size of the STL file, not the physical dimensions of the part. Your part is probably either very complicated or has an excessive amount of detail, resulting in a large file size. It will still print, however you will not be able to preview it beforehand.
-Occurs when one or more slicer settings are invalid.
+''Solution:'' Reduce the number of polygons in the model. Reducing larger models (250,000+ polygons) to 100,000 generally allows them to slice well and causes no significant loss to printable resolution. Here's a link to a good tutorial using Meshlab: http://www.shapeways.com/tutorials/polygon_reduction_with_meshlab
-Also a known issue with certain versions of Slic3r.
+== Slice Errors ==
 == Login/Account Errors ==
 === Sorry! Unable to connect to server. Please try again later. ===
 === Sorry! Too many login attempts. Please try again later. ===
 === Oops! Invalid username, email or password. ===
 === Uh oh! Passwords do not match. ===
 === Oops! There was a problem processing your request. ===
 === Sorry! Looks like an account already exists for that username. ===
 === Oops! There was a problem creating your account. ===
 === Sorry! We couldn't find that account. ===
 === Oops! There was a problem resetting your password. ===
 === Sorry! Looks like that reset code is invalid. ===
 === Sorry! Looks like that reset code has expired. ===
 === Oops! There was a problem updating your password. ===
 [[Category:Troubleshooting]]

← Older revision		Revision as of 01:08, 15 December 2015
Line 10:		Line 10:

	[[Category:Troubleshooting]]		[[Category:Troubleshooting]]
		+	[[Category:Incomplete]]