Frequently Asked Questions - Revision history

MatterHackers: /* The Slice Engine list only shows MatterSlice. Where are CuraEngine and Slic3r? */

2016-12-06T00:53:59Z

‎The Slice Engine list only shows MatterSlice. Where are CuraEngine and Slic3r?

MatterHackers at 16:25, 21 September 2016

2016-09-21T16:25:27Z

Tanderson: /* How do I clear the application data? */

2016-08-30T18:01:34Z

‎How do I clear the application data?

MatterHackers: /* How do I clear the application data? */

2016-08-11T16:21:53Z

‎How do I clear the application data?

Tanderson: /* "Slicing Error" When using Slic3r */

2016-08-05T17:20:54Z

‎"Slicing Error" When using Slic3r

Tanderson: /* How do I clear the application data? */

2016-06-15T00:56:36Z

‎How do I clear the application data?

MatterHackers: /* How do I clear the application data? */

2016-04-19T18:29:38Z

‎How do I clear the application data?

MatterHackers: /* When I restart my printer, values of Steps per mm return to the firmware's default value. How can I change this? */

2016-03-22T23:26:56Z

‎When I restart my printer, values of Steps per mm return to the firmware's default value. How can I change this?

Tanderson at 00:25, 9 March 2016

2016-03-09T00:25:43Z

MatterHackers at 23:08, 7 March 2016

2016-03-07T23:08:26Z

@@ Line 109: / Line 109: @@
 <code>"C:Program Files (x86)\MatterControl\MatterControl.exe" FORCE_SOFTWARE_RENDERING</code>
-== The [[Options/Slice Engine|Slice Engine]] list only shows MatterSlice. Where are CuraEngine and Slic3r? ==
+== The [[OPTIONS/Slice Engine|Slice Engine]] list only shows MatterSlice. Where are CuraEngine and Slic3r? ==
 Either you have a [[MatterControl_Touch|MatterControl Touch/T10]] tablet (which do not have any third-party slicers included) or the printer profile you're using has more than one extruder configured. [[Multi-Extrusion]] is not supported for any third-party slicers.

← Older revision		Revision as of 16:25, 21 September 2016
Line 108:		Line 108:

	<code>"C:Program Files (x86)\MatterControl\MatterControl.exe" FORCE_SOFTWARE_RENDERING</code>		<code>"C:Program Files (x86)\MatterControl\MatterControl.exe" FORCE_SOFTWARE_RENDERING</code>
		+
		+	== The [[Options/Slice Engine\|Slice Engine]] list only shows MatterSlice. Where are CuraEngine and Slic3r? ==
		+
		+	Either you have a [[MatterControl_Touch\|MatterControl Touch/T10]] tablet (which do not have any third-party slicers included) or the printer profile you're using has more than one extruder configured. [[Multi-Extrusion]] is not supported for any third-party slicers.

	== See also ==		== See also ==

@@ Line 60: / Line 60: @@
 '''Mac/Linux'''
-On Mac and Linux the user's data library and settings are in {{ic|~/.local/share/MatterControl}}.
+On Mac and Linux the user's data library and settings are in {{ic|~/.local/share/MatterControl}}. This is a hidden folder in your user's home folder.
 '''MatterControl Touch T10 or T7'''

@@ Line 52: / Line 52: @@
 == How do I clear the application data? ==
-If you are having a problem with MatterControl that is not fixed by re-installing, you may need to delete some of the data that MatterControl saves on your computer.
+If you are having a problem with MatterControl that is not fixed by re-installing, you may need to delete some of the data that MatterControl saves on your computer. This data will persist, even if MatterControl is uninstalled so remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.
-On Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}. On Mac and Linux it is in {{ic|~/.local/share/MatterControl}}. This data will persist, even if MatterControl is uninstalled so remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.
+'''Windows'''
-For MatterControl Touch T10 or T7, follow these steps:
+On Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}.
 #Swipe down from the top right of the screen twice to bring up the Quick Settings menu.

@@ Line 86: / Line 86: @@
 == "Slicing Error" When using Slic3r ==
-You may be able to determine what is going wrong by running Slic3r independently. For every print, MatterControl generates a  config.ini file that it provides to the Slic3r executable. This is in {{ic|~/.local/share/MatterControl/data/gcode/}}. Run Slic3r, import this config file, and slice your STL. On Windows, the Slic3r executable provided with MatterControl is in {{ic|C:\Program Files (x86)\MatterControl\Slic3r\bin}}.
+You may be able to determine what is going wrong by running Slic3r independently. For every print, MatterControl generates a  config.ini file that it provides to the Slic3r executable. This is in {{ic|~/.local/share/MatterControl/data/gcode/}} on Mac/Linux and {{ic|C:\Users\{user}\AppData\Local\MatterControl}} on Windows. Run Slic3r independently, import this config file, and slice your STL. You will then be able to see if Slic3r gives any error messages. On Windows, the Slic3r executable provided with MatterControl is in {{ic|C:\Program Files (x86)\MatterControl\Slic3r\bin}}.
 == I have Intel integrated graphics and MatterControl crashes ==

@@ Line 52: / Line 52: @@
 == How do I clear the application data? ==
 On Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}. On Mac and Linux it is in {{ic|~/.local/share/MatterControl}}. This data will persist, even if MatterControl is uninstalled so remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.
@@ Line 63: / Line 64: @@
 #Hit 'Clear data'. !Do not click 'Uninstall'!
 #Re-launch MatterControl.
 == MatterControl Touch will not download an update and Cloud services do not work ==

@@ Line 61: / Line 61: @@
 == When I restart my printer, values of Steps per mm return to the firmware's default value. How can I change this? ==
-It is likely your firmware does not allow EEPROM to be saved.
+It is likely your printer's firmware does not allow EEPROM to be saved.
 In order to apply your settings, you can either update your firmware to allow for EEPROM changes or you can add custom G-Code to the "On Connect G-Code" section in MatterControl. Updating firmware requires a fair bit of effort, so it's probably easier to update the custom G-Code. Here's how:

@@ Line 23: / Line 23: @@
 Your printer has hardware leveling which allows it to probe the height of the bed before each print. Other printers don't have this feature, so for them MatterControl has the option to use [[Options/Software_Print_Leveling|automatic software leveling]]. This is where you measure the height of 3 points on the bed using the piece of paper.
-If you try to use both types of leveling at once, they will conflict with each other and cause problems. This is why the option for software leveling is now hidden if you have a Robo or any other type of printer with a probe. For more information on the various types of leveling, and how to configure them, look at our article on [[Automatic Print Leveling]].
+If you try to use both types of leveling at once, they will conflict with each other and cause problems. This is why the option for software leveling is now hidden if you have a Robo or any other type of printer with a probe. For more information on the various types of leveling, and how to configure them, look at our article on [[Automatic Print Leveling]]. If your Robo is having issues with leveling, check out [http://forums.matterhackers.com/topic/9/what-to-do-if-your-robo-keeps-trying-to-print-up-in-the-air this post on our forums].
 == Does MatterControl work on Windows XP? ==

← Older revision		Revision as of 23:08, 7 March 2016
Line 58:		Line 58:

	Sometimes the tablet fails to get the correct time from the NTP servers. Without the correct date and time, a TLS connection to MatterHackers cannot be established. Cloud Sync will not work and updates will fail to download. Swipe down from the top left to see the current date and time. If this is not correct you will need to go into the Android settings app (gear icon on home screen) and adjust it accordingly. The tablet has no RTC battery, so the time will be reset whenever you reboot.		Sometimes the tablet fails to get the correct time from the NTP servers. Without the correct date and time, a TLS connection to MatterHackers cannot be established. Cloud Sync will not work and updates will fail to download. Swipe down from the top left to see the current date and time. If this is not correct you will need to go into the Android settings app (gear icon on home screen) and adjust it accordingly. The tablet has no RTC battery, so the time will be reset whenever you reboot.
		+
		+	== When I restart my printer, values of Steps per mm return to the firmware's default value. How can I change this? ==
		+
		+	It is likely your firmware does not allow EEPROM to be saved.
		+
		+	In order to apply your settings, you can either update your firmware to allow for EEPROM changes or you can add custom G-Code to the "On Connect G-Code" section in MatterControl. Updating firmware requires a fair bit of effort, so it's probably easier to update the custom G-Code. Here's how:
		+
		+	#In MatterControl, navigate to [[Settings/Printer/Custom G-Code\|Settings > Printer > Custom G-Code]].
		+	#In the "On Connect G-Code" box, enter
		+	#:<code>M92 Exxxx</code>
		+	#So, if your steps/mm is 194.5, you would enter <code>M92 E194.5</code>. This is case sensitive, so make sure to use capital letters.
		+
		+	Once this is done, every time you connect to MatterControl, it will send the proper steps/mm to your printer.

	== "Slicing Error" When using Slic3r ==		== "Slicing Error" When using Slic3r ==