Send Debugging Information - Revision history

MatterHackers at 16:27, 13 September 2017

2017-09-13T16:27:02Z

2016-12-22T18:58:48Z

‎Slice Settings

2016-12-01T22:44:08Z

‎G-Code File

2016-11-25T17:47:09Z

‎Slice Settings

2016-11-25T17:46:26Z

‎Other Useful Files

2016-10-14T16:28:44Z

2016-07-07T19:23:10Z

2016-06-27T16:41:55Z

‎Mac

2016-04-20T18:53:10Z

‎Print Log / Terminal Log

2016-03-31T17:20:17Z

‎Other Useful Files

@@ Line 66: / Line 66: @@
 #Click the 'Export' button at the bottom of the screen.
 #Save the print log.
+<br clear=all>
 == Build Number ==

@@ Line 46: / Line 46: @@
 #On the right side, underneath the MATERIALS preset selection, there is a drop down menu that says 'Profile...'. Open this menu.
 #Select 'Export'
 #Save the file.

@@ Line 51: / Line 51: @@
 These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file.
-#Open your object in the [[3D View]].
+#Open your object in [[3D VIEW]].
 #Click the 'Export' button at the bottom and select 'Export as G-Code'.
 #Save the file.

@@ Line 44: / Line 44: @@
 #Go to the [[Settings]] page.
-#On the right side, underneath the materials selection, there is a drop down menu that says 'Options...'. Open this menu.
+#On the right side, underneath the MATERIALS preset selection, there is a drop down menu that says 'Profile...'. Open this menu.
 #Select 'Export'
 #Save the file.

@@ Line 40: / Line 40: @@
 === Slice Settings ===
-[[File:Options Menu.png|framed|right|<center>The '''Options...''' Menu</center>]]
+[[File:Profile Menu.png|framed|right|<center>The '''Profile...''' Menu</center>]]
 These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we can give you recommendations.

@@ Line 18: / Line 18: @@
 If you are encountering a crash error on Mac follow the steps described below to generate a report:
 #Go to the 'Applications' folder.
 #Locate the MatterControl.app file.

@@ Line 65: / Line 65: @@
 #Save the print log.
-== Other Information ==
+== Build Number ==
-=== Build Number ===
+=== MatterControl Desktop ===
-−
-==== MatterControl Desktop ====
 Navigate:
@@ Line 76: / Line 74: @@
 #All the way at the bottom: 'Build 1.___________' i.e. Build 1.4.0.5376 -- the last four numbers are what's important
-==== MatterControl Touch ====
+=== MatterControl Touch and T10 ===
 Navigate:

@@ Line 22: / Line 22: @@
 #Right-click and select "Show Package Contents".
 #Navigate to 'Contents' > 'MacOS'.
-#Click the 'MatterControlMac' file (this will open a terminal window and start the application).
+#Double click the 'MatterControlMac' file (this will open a terminal window and start the application).
 #Copy the output.
 #:If MatterControl crashes upon startup copy the message that appears in the terminal window immediately.

@@ Line 57: / Line 57: @@
 [[File:G-Code Terminal.png|right|framed|<center>The '''G-Code Terminal''' window, shown here after establishing a connection to a Rostock MAX V2.</center>]]
 This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues.
 #Run a print as you normally would.

← Older revision		Revision as of 17:20, 31 March 2016
Line 33:		Line 33:

	== Other Useful Files ==		== Other Useful Files ==
		+
		+	=== Model File ===
		+
		+	The STL or AMF file you are trying to print using MatterControl.

	=== Slice Settings ===		=== Slice Settings ===