Send Mac Debugging Information
Revision as of 13:17, 7 December 2015 by MatterHackers (Talk | contribs) (Created page with "If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below: #Go to the 'Applications' folder #...")
Revision as of 13:17, 7 December 2015 by MatterHackers (Talk | contribs) (Created page with "If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below: #Go to the 'Applications' folder #...")
If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below:
- Go to the 'Applications' folder
- Locate the MatterControl.app file
- Right-click and select "Show Package Contents"
- Go to 'Contents' > 'MacOS'
- Click the 'MatterControlMac' file (this will start the application and open a terminal window)
- If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
- If the crash is triggered by a specific event, recreate the event and then copy the message that appears
- Send the error message to support@matterhackers.com