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MatterControl occasionally has issues (*gasp*), but there is often information you can collect which might tell us more about what the problem is. Send the appropriate files to support@matterhackers.com, or post them in [http://forums.matterhackers.com/ our forum].
== Print Log / Terminal Log ==This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues. #Run a print as you normally would.#Once the problem occurs, open the [[Options/G-Code Terminal|G-Code terminal]] by going to Options > Show Terminal.#Click the 'Export' button at the bottom of the screen.#Save the print log and send it to support@matterhackers.com. == Event Log ==This file is helpful for debugging crashes or issues with the MatterControl application itself. === Windows ===
The following steps could produce some error logs that might tell us more about what's going on:
#Attach the .evtx file to an email to support@matterhackers.com. Describe the circumstances leading up to the crash.
=== Mac ===
If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Send the error message to support@matterhackers.com
=== Linux ===
Run {{ic|MatterControl}} from a terminal. Copy all output and send it to support@matterhackers.com