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== Login/Account Errors ==
=== SorryOops! Unable to connect to server. Please try again laterInvalid username, email or password. ===
''Cause:'' MatterControl is The username, email, or password entered does not able to establish a connection to its cloud servers. Possible Internet connection failurematch any on file.
''Solution:'' Check Internet connection. Visit http://sync.mattercontrol.com/ in Enter a web browser to verify that the servers are onlinevalid username, email, or password.
=== SorryOops! Too many login attempts. Please try again laterThere was a problem processing your request. ===
''Cause:'' MatterControl allows only a certain number of login attempts in a given time frame, and that number has been exceededA system error occurred during the password change process.
''Solution:'' Wait a few minutes and try again with . If the correct credentialsproblem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
=== Oops! Invalid username, email or passwordThere was a problem creating your account. ===
''Cause:'' The username, email, or password entered does A system error occurred and the account creation process was not match any on filecompleted.
''Solution:'' Enter Wait a valid usernamefew minutes and try again. If the problem persists, email, or passwordcontact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
=== Uh ohOops! Passwords do not matchThere was a problem resetting your password. ===
''Cause:'' The two passwords entered do A system error occurred and the password reset process was not matchcompleted.
''Solution:'' Type both passwords correctlyWait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
=== Oops! There was a problem processing updating your requestpassword. ===
''Cause:'' A system error occurred during and the password change update processwas not completed.
''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support].
=== Sorry! Looks like an account already exists for that usernameUnable to connect to server. Please try again later. ===
''Cause:'' The username MatterControl is in use by another usernot able to establish a connection to its cloud servers. Possible Internet connection failure.
''Solution:'' Choose Check Internet connection. Visit http://sync.mattercontrol.com/ in a different usernameweb browser to verify that the servers are online.
=== OopsSorry! There was a problem creating your accountToo many login attempts. Please try again later. ===
''Cause:'' A system error occurred MatterControl allows only a certain number of login attempts in a given time frame, and the account creation process was not completedthat number has been exceeded.
''Solution:'' Wait a few minutes and try again. If with the problem persists, contact [https://matterhackerscorrect credentials.freshdesk === Sorry! Looks like an account already exists for that username.com/support/tickets/new MatterControl support]=== ''Cause:'' The username is in use by another user. ''Solution:'' Choose a different username.
=== Sorry! We couldn't find that account. ===
''Solution:'' Provide correct information.
=== OopsSorry! There was a problem resetting your passwordLooks like that reset code has expired. ===
''Cause:'' A system error occurred and the password The reset process was not completedcode entered is no longer valid.
''Solution:'' Wait a few minutes and try again. If Reset the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support]password again.
=== Sorry! Looks like that reset code is invalid. ===
''Solution:'' Use the correct code.
=== SorryUh oh! Looks like that reset code has expiredPasswords do not match. ===
''Cause:'' The reset code two passwords entered is no longer validdo not match.
''Solution:'' Reset the password again. === Oops! There was a problem updating your password. === ''Cause:'' A system error occurred and the password update process was not completed. ''Solution:'' Wait a few minutes and try again. If the problem persists, contact [https://matterhackers.freshdesk.com/support/tickets/new MatterControl support]Type both passwords correctly.
[[Category:Troubleshooting]]
