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Frequently Asked Questions

1,022 bytes added, 00:53, 6 December 2016
The Slice Engine list only shows MatterSlice. Where are CuraEngine and Slic3r?
== How do I clear the application data? ==
If you are having a problem with MatterControl that is not fixed by re-installing, you may need to delete some of the data that MatterControl saves on your computer. This data will persist, even if MatterControl is uninstalled so remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.
On '''Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}. On Mac and Linux it is in {{ic|~/.local/share/MatterControl}}. This data will persist, even if MatterControl is uninstalled so remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.''
For On Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}.  '''Mac/Linux''' On Mac and Linux the user's data library and settings are in {{ic|~/.local/share/MatterControl}}. This is a hidden folder in your user's home folder. '''MatterControl Touch T10 or T7, follow ''' Follow these steps:
#Swipe down from the top right of the screen twice to bring up the Quick Settings menu.
#Hit 'Clear data'. !Do not click 'Uninstall'!
#Re-launch MatterControl.
 
If you do not have sensitive data in MatterControl, sending the MatterControl.db or a zip of the MatterControl folder to support@matterhackers.com can help us track down bugs and is appreciated.
== MatterControl Touch will not download an update and Cloud services do not work ==
== "Slicing Error" When using Slic3r ==
You may be able to determine what is going wrong by running Slic3r independently. For every print, MatterControl generates a config.ini file that it provides to the Slic3r executable. This is in {{ic|~/.local/share/MatterControl/data/gcode/}}on Mac/Linux and {{ic|C:\Users\{user}\AppData\Local\MatterControl}} on Windows. Run Slic3rindependently, import this config file, and slice your STL. You will then be able to see if Slic3r gives any error messages. On Windows, the Slic3r executable provided with MatterControl is in {{ic|C:\Program Files (x86)\MatterControl\Slic3r\bin}}.
== I have Intel integrated graphics and MatterControl crashes ==
<code>"C:Program Files (x86)\MatterControl\MatterControl.exe" FORCE_SOFTWARE_RENDERING</code>
 
== The [[OPTIONS/Slice Engine|Slice Engine]] list only shows MatterSlice. Where are CuraEngine and Slic3r? ==
 
Either you have a [[MatterControl_Touch|MatterControl Touch/T10]] tablet (which do not have any third-party slicers included) or the printer profile you're using has more than one extruder configured. [[Multi-Extrusion]] is not supported for any third-party slicers.
== See also ==

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