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MatterControl occasionally has issues (*gasp*), but there is often information you can collect which might tell us more about what the problem is. Send the appropriate files to support@matterhackers.com, or post them in [http://forums.matterhackers.com/ our forum].
== Slice Settings Crash Logs ==[[File:Options Menu.png|framed|right|<center>The '''Options...''' Menu</center>]]These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we processes can give you recommendations. #Go to the [[Settings]] page.#On the right side, underneath the materials selection, there is a drop down menu that says 'Options...'. Open this menu.#Select 'Export'#Save the file and send it to support@matterhackers.com == G-Code File ==These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file. #Open your object in the [[3D View]].#Click the 'Export' button at the bottom and select 'Export as G-Code'.#Save the file and send it to support@matterhackers.com. == Print Log / Terminal Log ==[[File:G-Code Terminal.png|right|framed|<center>The '''G-Code Terminal''' window, shown here after establishing a connection to a Rostock MAX V2.</center>]]This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues. #Run a print as you normally would.#Once the problem occurs, open the [[Options/G-Code Terminal|G-Code terminal]] by going to Options > Show Terminal.#Click the 'Export' button at the bottom of the screen.#Save the print log and send it to support@matterhackers.com. == Event Log ==This file is helpful for debugging crashes or issues with the MatterControl application itself.
=== Windows ===
#Go to 'Contents' > 'MacOS'
#Click the 'MatterControlMac' file (this will start the application and open a terminal window)
#If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
#If the crash is triggered by a specific event, recreate the event and then copy the message that appears
Run {{ic|MatterControl}} from a terminal. Copy all output and send it to support@matterhackers.com
== Other Useful Files ==
=== Slice Settings ===
[[File:Options Menu.png|framed|right|<center>The '''Options...''' Menu</center>]]
These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we can give you recommendations.
#Go to the [[Settings]] page.
#On the right side, underneath the materials selection, there is a drop down menu that says 'Options...'. Open this menu.
#Select 'Export'
#Save the file and send it to support@matterhackers.com
=== G-Code File ===
These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file.
#Open your object in the [[3D View]].
#Click the 'Export' button at the bottom and select 'Export as G-Code'.
#Save the file and send it to support@matterhackers.com.
=== Print Log / Terminal Log ===
[[File:G-Code Terminal.png|right|framed|<center>The '''G-Code Terminal''' window, shown here after establishing a connection to a Rostock MAX V2.</center>]]
This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues.
#Run a print as you normally would.
#Once the problem occurs, open the [[Options/G-Code Terminal|G-Code terminal]] by going to Options > Show Terminal.
#Click the 'Export' button at the bottom of the screen.
#Save the print log and send it to support@matterhackers.com.
[[Category:Troubleshooting]]
[[Category:Mac]]
[[Category:Windows]]
