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MatterControl occasionally has issues (*gasp*), but there is often information you can collect which might tell us more about what the problem is. Send the appropriate files to support@matterhackers.com, or upload them to a service like [http://pastebin.com/ Pastebin] and post them in [http://forums.matterhackers.com/ our forum].
== Print Log / Terminal Log Crash Logs ==This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues. #Run a print as you normally would.#Once the problem occurs, open the [[Options/G-Code Terminal|G-Code terminal]] by going to Options > Show Terminal.#Click the 'Export' button at the bottom of the screen.#Save the print log and send it to support@matterhackers.com. == Event Log ==This file is These processes can be helpful for debugging crashes or issues with the MatterControl application itself.
=== Windows ===
If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Close any open instances of MatterControl.#Go to the 'Applications' folder.#Locate the MatterControl.app file.#Right-click and select "Show Package Contents".#Go Navigate to 'Contents' > 'MacOS'.#Click Double click the 'MatterControlMac' file (this will start the application and open a terminal windowand start the application).#Copy the output.#:If MatterControl crashes upon startup copy the message that appears in the terminal window immediately.#:If the crash is triggered by a specific event, recreate the event and then copy the message that appears.#Send the error message to support@matterhackers.comalong with a description of the steps that cause the issue.
=== Linux ===
Run {{ic|MatterControl}} from a terminal. Copy all output and send it to support@matterhackers.com
== Other Useful Files ==
=== Model File ===
The STL or AMF file you are trying to print using MatterControl.
=== Slice Settings ===
[[File:Profile Menu.png|framed|right|<center>The '''Profile...''' Menu</center>]]
These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we can give you recommendations.
#Go to the [[Settings]] page.
#On the right side, underneath the MATERIALS preset selection, there is a drop down menu that says 'Profile...'. Open this menu.
#Select 'Export'
#Choose 'MatterControl'
#Save the file.
=== G-Code File ===
These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file.
#Open your object in [[3D VIEW]].
#Click the 'Export' button at the bottom and select 'Export as G-Code'.
#Save the file.
=== Print Log / Terminal Log ===
[[File:G-Code Terminal.png|right|framed|<center>The '''G-Code Terminal''' window, shown here after establishing a connection to a Rostock MAX V2.</center>]]
This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues.
It is important to note that reconnecting to the printer will clear the previous print's log, so make sure you export the file before you attempt to do so.
#Run a print as you normally would.
#Once the problem occurs, open the [[Options/G-Code Terminal|G-Code terminal]] by going to Options > Show Terminal.
#Click the 'Export' button at the bottom of the screen.
#Save the print log.
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== Build Number ==
=== MatterControl Desktop ===
Navigate:
#HELP menu
#About MatterControl
#All the way at the bottom: 'Build 1.___________' i.e. Build 1.4.0.5376 -- the last four numbers are what's important
=== MatterControl Touch and T10 ===
Navigate:
#ABOUT
#All the way at the bottom: 'Build 1.___________' i.e. Build 1.4.0.5376 -- the last four numbers are what's important
[[Category:Troubleshooting]]
[[Category:Mac]]
[[Category:Windows]]
[[Category:Linux]]
[[Category:MatterControl Touch]]
