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If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Close any open instances of MatterControl.
#Go to the 'Applications' folder.
#Locate the MatterControl.app file.
#Right-click and select "Show Package Contents".
#Navigate to 'Contents' > 'MacOS'.
#Click Double click the 'MatterControlMac' file (this will open a terminal window and start the application).
#Copy the output.
#:If MatterControl crashes upon startup copy the message that appears in the terminal window immediately.
== Other Useful Files ==
=== Model File ===
The STL or AMF file you are trying to print using MatterControl.
=== Slice Settings ===
[[File:Options Profile Menu.png|framed|right|<center>The '''OptionsProfile...''' Menu</center>]]
These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we can give you recommendations.
#Go to the [[Settings]] page.
#On the right side, underneath the materials MATERIALS preset selection, there is a drop down menu that says 'OptionsProfile...'. Open this menu.
#Select 'Export'
#Choose 'MatterControl'
#Save the file.
These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file.
#Open your object in the [[3D ViewVIEW]].
#Click the 'Export' button at the bottom and select 'Export as G-Code'.
#Save the file.
[[File:G-Code Terminal.png|right|framed|<center>The '''G-Code Terminal''' window, shown here after establishing a connection to a Rostock MAX V2.</center>]]
This log details all the communications between MatterControl and your printer. It is helpful for diagnosing hardware/firmware errors and communications issues.
It is important to note that reconnecting to the printer will clear the previous print's log, so make sure you export the file before you attempt to do so.
#Run a print as you normally would.
#Click the 'Export' button at the bottom of the screen.
#Save the print log.
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== Build Number ==
Navigate:
#All the way at the bottom: 'Build 1.___________' i.e. Build 1.4.0.5376 -- the last four numbers are what's important
Navigate:
[[Category:Mac]]
[[Category:Windows]]
[[Category:Linux]]
[[Category:MatterControl Touch]]
