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Send Debugging Information

67 bytes added, 16:27, 13 September 2017
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If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Close any open instances of MatterControl.
#Go to the 'Applications' folder.
#Locate the MatterControl.app file.
#Right-click and select "Show Package Contents".
#Navigate to 'Contents' > 'MacOS'.
#Click Double click the 'MatterControlMac' file (this will open a terminal window and start the application).
#Copy the output.
#:If MatterControl crashes upon startup copy the message that appears in the terminal window immediately.
=== Slice Settings ===
[[File:Options Profile Menu.png|framed|right|<center>The '''OptionsProfile...''' Menu</center>]]
These are all of the settings that define how your object is to be printed. If you are having trouble getting good results, we may ask you to export all of your settings and send them to us so we can give you recommendations.
#Go to the [[Settings]] page.
#On the right side, underneath the materials MATERIALS preset selection, there is a drop down menu that says 'OptionsProfile...'. Open this menu.
#Select 'Export'
#Choose 'MatterControl'
#Save the file.
These are the instructions generated by the slicer, which will be sent to your printer. If your object is not being printed correctly, we may ask for this file.
#Open your object in the [[3D ViewVIEW]].
#Click the 'Export' button at the bottom and select 'Export as G-Code'.
#Save the file.
#Click the 'Export' button at the bottom of the screen.
#Save the print log.
<br clear=all>
== Build Number ==
== Other Information ==  === Build Number ===  ==== MatterControl Desktop ====
Navigate:
#All the way at the bottom: 'Build 1.___________' i.e. Build 1.4.0.5376 -- the last four numbers are what's important
==== MatterControl Touch =and T10 ===
Navigate:

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