Difference between revisions of "Send Mac Debugging Information"

From MatterControl Manual
Jump to: navigation, search
(Redirected page to Send Debugging Information#Mac)
 
Line 1: Line 1:
If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below:
+
#REDIRECT [[Send Debugging Information#Mac]]
 
+
#Go to the 'Applications' folder
+
#Locate the MatterControl.app file
+
#Right-click and select "Show Package Contents"
+
#Go to 'Contents' > 'MacOS'
+
#Click the 'MatterControlMac' file (this will start the application and open a terminal window)
+
#If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
+
#If the crash is triggered by a specific event, recreate the event and then copy the message that appears
+
#Send the error message to support@matterhackers.com
+
 
+
[[Category:Troubleshooting]]
+
[[Category:Mac]]
+
[[Category:Incomplete]]
+

Latest revision as of 17:37, 11 February 2016