Send Mac Debugging Information

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Revision as of 14:17, 7 December 2015 by MatterHackers (Talk | contribs) (Created page with "If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below: #Go to the 'Applications' folder #...")

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If you are encountering a crash error on Mac you can help the MatterControl team diagnose the issue by following the steps described below:

  1. Go to the 'Applications' folder
  2. Locate the MatterControl.app file
  3. Right-click and select "Show Package Contents"
  4. Go to 'Contents' > 'MacOS'
  5. Click the 'MatterControlMac' file (this will start the application and open a terminal window)
  6. If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
  7. If the crash is triggered by a specific event, recreate the event and then copy the message that appears
  8. Send the error message to support@matterhackers.com
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