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Created page with "MatterControl occasionally has issues (*gasp*), but there is often information you can collect which might tell us more about what the problem is. == Windows == The followin..."
MatterControl occasionally has issues (*gasp*), but there is often information you can collect which might tell us more about what the problem is.
== Windows ==
The following steps could produce some error logs that might tell us more about what's going on:
#Right click on ‘My Computer’ and select ‘Manage.’
#In the menu on the left, navigate to ‘System Tools’ > ‘Event Viewer’ > ‘Windows Logs’.
#Click on ‘Application’ to show logs in the middle window pane, then click ‘Filter Current Log’ in the right window pane, then check ‘Error’ and hit ‘OK’.
#In the right window pane, choose ‘Save Filtered Log File As’. Give the file (should be in .evtx format) a descriptive name.
#Attach the .evtx file to an email to support@matterhackers.com. Describe the circumstances leading up to the crash.
== Mac ==
If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Go to the 'Applications' folder
#Locate the MatterControl.app file
#Right-click and select "Show Package Contents"
#Go to 'Contents' > 'MacOS'
#Click the 'MatterControlMac' file (this will start the application and open a terminal window)
#If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
#If the crash is triggered by a specific event, recreate the event and then copy the message that appears
#Send the error message to support@matterhackers.com
[[Category:Troubleshooting]]
[[Category:Mac]]
[[Category:Windows]]
== Windows ==
The following steps could produce some error logs that might tell us more about what's going on:
#Right click on ‘My Computer’ and select ‘Manage.’
#In the menu on the left, navigate to ‘System Tools’ > ‘Event Viewer’ > ‘Windows Logs’.
#Click on ‘Application’ to show logs in the middle window pane, then click ‘Filter Current Log’ in the right window pane, then check ‘Error’ and hit ‘OK’.
#In the right window pane, choose ‘Save Filtered Log File As’. Give the file (should be in .evtx format) a descriptive name.
#Attach the .evtx file to an email to support@matterhackers.com. Describe the circumstances leading up to the crash.
== Mac ==
If you are encountering a crash error on Mac follow the steps described below to generate a report:
#Go to the 'Applications' folder
#Locate the MatterControl.app file
#Right-click and select "Show Package Contents"
#Go to 'Contents' > 'MacOS'
#Click the 'MatterControlMac' file (this will start the application and open a terminal window)
#If MatterControl crashes upon startup copy the message that appears in the terminal window immediately
#If the crash is triggered by a specific event, recreate the event and then copy the message that appears
#Send the error message to support@matterhackers.com
[[Category:Troubleshooting]]
[[Category:Mac]]
[[Category:Windows]]
