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Frequently Asked Questions

No change in size, 00:26, 27 February 2016
MatterControl Touch Will Not Download an Update and Cloud Services Do Not Work
On Windows, MatterControl keeps the user's library and settings in {{ic|C:\Users\{user}\AppData\Local\MatterControl}}. On Mac and Linux it is in {{ic|~/.local/share/MatterControl}}. This data will persist, even after MatterControl is uninstalled. Remove that folder if you want to completely reset MatterControl to a clean slate. You can also temporarily rename the SQLite database file ({{ic|MatterControl.db}}) to see if your settings are the cause of a problem.
== MatterControl Touch Will Not Download will not download an Update update and Cloud Services Do Not Work services do not work ==
Sometimes the tablet fails to get the correct time from the NTP servers. Without the correct date and time, a TLS connection to MatterHackers cannot be established. Cloud Sync will not work and updates will fail to download. Swipe down from the top left to see the current date and time. If this is not correct you will need to go into the Android settings app (gear icon on home screen) and adjust it accordingly. The tablet has no RTC battery, so the time will be reset whenever you reboot.

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